The close
Objections
Every pushback you hear has a calm, confident answer that ends on an easy yes. No pressure, no defensiveness — just you, sure of your work. Copy any of these and send it word-for-word.
Price
“It's too expensive”
Say this
I hear you — and I never want the price to feel like a guess. Here's what you're paying for: clean prep that protects your hair, a finish that actually lasts, and a stylist who knows your texture. Most of my clients stretch one appointment two to three weeks, so it works out to less a day than your morning coffee. Want me to break down the option that fits your budget best?
Time
“How long will it take?”
Say this
Good question — I never want to surprise you. A silk press runs about two hours, locs run five to six. When you book, I'll give you the exact time so you can plan your day around it, not the other way around. Want me to send you the next opening that fits your schedule?
Trust
“Will it damage my hair?”
Say this
That's exactly the right thing to ask. Protecting your hair is the whole reason to sit in a pro's chair — I work clean, low-tension, and at safe heat, and I'll tell you honestly if a style isn't right for your hair that day. Want me to recommend the option that keeps your hair happiest?
Logistics
“Do I bring my own hair?”
Say this
Easy — I'll tell you exactly what to grab so you're never guessing. For boho locs you'll want six to seven packs of your preferred brand, and I keep the ones I trust linked in my Amazon shop if you'd rather grab my faves. Want me to send you the list?
Availability
“Can you get me in sooner?”
Say this
Let me look 👀 I keep a cancellation list and I'll move you up the second something opens. Want me to add you to it and lock in the soonest guaranteed spot at the same time, so you're covered either way?
Reassurance
“I had a bad experience last time”
Say this
I'm so sorry — you should never have to gamble with your hair. A lot of my regulars came to me after a bad chair, honestly. I'll walk you through everything before I touch your hair and I won't do anything you're not comfortable with. Want to start with a quick consult so you feel good before we book the full service?
The soft close
“Let me think about it”
Say this
Totally fair — no pressure at all. The only thing that moves is the calendar, so here's what I'll do: I'll hold [day/time] for 24 hours, no deposit, while you decide. If it's a yes, you're set. If not, no worries at all. Want me to hold it for you?
These are built to protect you and your client — honest, no over-promising. Tell me the exact pushbacks you hear most and the words you'd actually use, and we'll make every one of these sound like it came straight from you.